Choose the level that fits your business, your goals, and your budget.

🟠 Tier One: Fix the Foundation – $495

For owners who are tired of customer service breakdowns and mixed reviews.

You keep hearing the same complaints — customers feel rushed, ignored, or frustrated. You’ve talked to the team about it, but nothing sticks. Tier One helps you reset the way service is delivered from the ground up.

You’ll uncover what’s really going wrong, reset expectations, and give your team a clear, consistent approach to customer care.

Here’s what’s included:

• ✅ The Customer Service Bluepprint Workbook (digital download)

• ✅ Tools to set service standards and clarify expectations

• ✅ Conversation checklists that guide better customer interactions

• ✅ A framework to coach your team toward consistency

• ✅ No discovery call needed — start today!

🟡 Tier Two: Chaos to Clarity – $2,495

For business owners who are worn out from customer service issues that keep resurfacing.

You’ve addressed the same problems more than once. Customers still slip through the cracks. Staff still miss the mark. You don’t need another checklist — you need a coach who can help you identify the real barriers and guide your team toward lasting change.

Over four weeks, you’ll get a partner to walk through your specific challenges, review team interactions, and rebuild the kind of service experience customers remember — and rave about.

Here’s what’s included:

• ✅ Everything from Tier One

• ✅ 1-Hour Onboarding Call

• ✅ Hard copy of the Customer Service Blueprint Workbook

• ✅ Four weeks of direct 1:1 support

• ✅ Weekly check-ins to review scripts, tone, and follow-through

• ✅ Help handling difficult customer situations and team coaching

• ✅ Action steps to rebuild consistency, confidence, and loyalty

🟢 Tier Three: Build a Service Culture that Lasts– $1,995/month

(6-month minimum commitment – Discovery call required)

For owners who are done with band-aids and want to build a service culture that runs without them.

This is for businesses where service is directly tied to growth - and the goal is to create a team that consistently delivers loyalty-building experiences without constant oversight.

We work together every week to improve how your people are hired, trained, coached, and held accountable — so the customer experience becomes consistent, scalable, and built into your culture.

Here’s what’s included:

• ✅ Everything from Tier One and Tier Two

• ✅ Weekly 1:1 consulting with Jim

• ✅ Deep support in hiring, onboarding, and coaching for service roles

• ✅ Custom scripting, service flows, and feedback systems

• ✅ A clear path to build a team that owns the customer experience

• ✅ Tools, systems, and leadership support to maintain the Customer Service Culture — including training materials, service standards, and strategies for reinforcing accountability as your business grows