Tier One: Fix the Foundation

A self-paced system to clean up your customer service — fast.

Are you getting the same customer complaints over and over?

You’ve had the conversations. You’ve written things on the whiteboard. You’ve even sent a few “reminder” emails.

And still…

- Customers feel ignored or rushed

- Staff forget the basics — or do it their way

- You keep cleaning up problems that shouldn’t exist

It’s frustrating — not because you don’t care, but because you’ve tried. And it hasn’t stuck.

That’s where Tier One comes in.

Tier One is a focused, self-paced program built for business owners who are ready to get their customer service house in order — without hiring more people or attending another webinar.

This is about getting clarity — and giving it to your team.

You’ll learn how to:

  • Identify what’s really behind poor service

  • Set clear service expectations (and get team buy-in)

  • Reset how your team shows up in every interaction

  • Deliver a more consistent, professional experience, without constant reminders