Are you getting the same customer complaints over and over?

You’ve had the conversations. You’ve written things on the whiteboard. You’ve even sent a few “reminder” emails.

And still…

- Customers feel ignored or rushed

- Staff forget the basics — or do it their way

- You keep cleaning up problems that shouldn’t exist

It’s frustrating — not because you don’t care, but because you’ve tried. And it hasn’t stuck.

That’s where Tier One comes in.

Tier One is a focused, self-paced program built for business owners who are ready to get their customer service house in order — without hiring more people or attending another webinar.

This is about getting clarity — and giving it to your team.

You’ll learn how to:

• Identify what’s really behind poor service

• Set clear service expectations (and get team buy-in)

• Reset how your team shows up in every interaction

• Deliver a more consistent, professional experience, without constant reminders