Tier One: Fix the Foundation
A self-paced system to clean up your customer service — fast.
Are you getting the same customer complaints over and over?
You’ve had the conversations. You’ve written things on the whiteboard. You’ve even sent a few “reminder” emails.
And still…
- Customers feel ignored or rushed
- Staff forget the basics — or do it their way
- You keep cleaning up problems that shouldn’t exist
It’s frustrating — not because you don’t care, but because you’ve tried. And it hasn’t stuck.
That’s where Tier One comes in.
Tier One is a focused, self-paced program built for business owners who are ready to get their customer service house in order — without hiring more people or attending another webinar.
This is about getting clarity — and giving it to your team.
You’ll learn how to:
Identify what’s really behind poor service
Set clear service expectations (and get team buy-in)
Reset how your team shows up in every interaction
Deliver a more consistent, professional experience, without constant reminders
Jim Heinz Consulting, LLC
Personalized strategies for your business challenges.
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